Service Level Agreement (SLA)
Last updated: July 2026. This agreement outlines server availability expectations, maintenance schedules, and technical support standards for Void Spell.
1. Server Uptime & Availability
Void Spell strives to maintain high server availability for all active players. However, as an unofficial community-operated server, 100% uptime is not guaranteed. Unscheduled outages may occur due to infrastructure providers, network routing, or emergency fixes.
2. Scheduled Maintenance & Updates
Routine updates, modpack patches, and database optimizations are performed periodically to ensure optimal gameplay performance. Planned maintenance windows will be announced in advance via our official Discord community whenever possible.
3. Data Backups & Progress Policy
We perform automated world and player data backups regularly. In the rare event of severe data corruption or host hardware failure, administration will make every reasonable effort to restore player progression to the most recent uncorrupted state.
4. Technical Support & Response Times
Technical support, whitelist inquiries, and bug reports are handled by our development team on a best-effort basis through the official Discord ticketing system. Urgent service interruptions take priority over general player requests.